Switching payment providers is a big decision for any business owner. The right provider can simplify operations, improve the customer experience, and enhance security, but the wrong one can lead to downtime, frustrated customers, and lost revenue.
Before making the switch, it’s crucial to ask the right questions. Here are five key questions every business owner should consider, and how Celero Commerce delivers on all of them.
1. Do you offer 24/7 customer and technical support?
Downtime can cost your business sales and customer trust. Before switching, ensure your provider offers around-the-clock support. Celero’s 100% U.S.-based support team is available daily from 8 am to 9 pm ET to assist with technical issues, troubleshooting, and general questions. With Celero, you never have to worry about being left in the dark during a critical transaction.
2. Are your payment solutions secure and PCI-compliant?
Security is non-negotiable. Your provider should prioritize the protection of sensitive customer data and compliance with industry standards. Celero’s PCI Security Bundle provides comprehensive end-to-end protection, including breach coverage, advanced malware detection, and identity restoration services, giving you peace of mind and safeguarding your customers.
3. Can you support multiple payment types and channels?
Modern businesses need flexibility. Customers expect to pay how and where they want, whether in person, online, or on the go. Celero offers contactless payments, virtual terminals, eCommerce solutions, and mobile POS options, ensuring your business can accept payments everywhere and cater to all customer preferences.
4. Do you provide tools to help my business grow?
A payment provider should do more than just process transactions—it should help you scale. Celero offers a range of advanced POS systems, integrated SaaS tools, and tailored merchant programs that streamline operations, enhance reporting, and provide actionable insights. With these tools, you can focus on growing your business rather than managing outdated systems.
5. Are your solutions scalable and adaptable to my business needs?
As your business evolves, your payment solutions need to evolve too. Celero’s customizable payment programs are designed to scale with your growth, whether you’re handling increased transaction volume, opening new locations, or expanding online. Our team works with you to ensure your payments infrastructure remains flexible, secure, and efficient.
Make the Right Move and Choose Celero
Switching payment providers is a critical decision that impacts every aspect of your business. By asking these five questions and choosing a provider that can confidently say yes to each, you position your business for smoother operations, enhanced security, and long-term growth.
Celero Commerce delivers on all these fronts, offering secure, scalable, and reliable payment solutions backed by expert support. Contact us today to see how we can help your business win.